Cancel Your Appointment

To rearrange your appointment you can call reception or, if we initially offered that appointment by text you can use the response link to notify us and we will contact you to provide an alternative day or time.

Cancel through the NHS App

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

CANCEL THROUGH THE NHS APP

NHS App image

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

 

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 8942 0066 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

Missed Appointments

The Practice unfortunately experiences a large number of missed appointments each year, approximately 4500. If all of these were 10 minute appointments, this would equate on average to 62.5 hours per week of missed GP and nurses appointments, that could have been used by other patients.

First 'Did Not Attend' (DNA): You will receive either a text message (if we have your mobile number) or an initial letter to state that you have missed an appointment and the practice will be monitoring any further DNAs.

Second DNA: A letter will be sent to you after you have missed further appointments. This letter will explain the surgery policy and that if you DNA 3 or more appointments you may be deducted from the surgery list.

Final DNA: The matter will be brought to the attention of the Practice Manager and your registered GP to review possible removal from the practice list.

If you wish to cancel your appointment, please contact us on 020 8942 0066 as soon as you are aware that you cannot attend.  This means that we can offer the appointment to someone who needs it.

  Missed GP appointments costing NHS millions

Providing NHS Services

Holmwood Corner Surgery 134 Malden Road, New Malden, Surrey KT3 6DR
Telephone: 020 8942 0066