Appointments FAQ

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

How do I get an appointment?

Please follow our guidelines within our Appointments page to choose the right service. An appointment may not be necessary.

Will I need to wear a face mask if I come into my practice for an appointment?

Face masks are no longer required when attending for appointments, however we do ask that if you have symptoms of possible covid that a mask please be worn.

You can find additional information by visiting the government's website

Will my appointment be face to face?

We are conducting most of our booked appointments in person at the surgery unless a telephone appointment is requested.  eConsult allows us to address some issues easily with a quick telephone call without the need for a booked appointment, but if a face-to-face appointment is needed or requested then this will be arranged for you.

What is e-Consult?


eConsult lets you consult with your GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

Visit our eConsult page for further information.

Image of eConsult

How do I rearrange or cancel my appointment?

To rearrange your appointment you can call reception or, if we initially offered that appointment by text you can use the response link to notify us and we will contact you to provide an alternative day or time.

Cancelling an appointment is very easy either online or via our reception team (see the cancel appointment section).

What if I am not registered with a GP practice?

You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.

If your treatment will last longer than 14 days, you’ll have to register as a temporary or permanent resident. You can find more information about this on the NHS website.

If you are a resident in the area and need to register with a practice, then it’s best to look at practices where your home falls within its geographical boundaries. You can check a GP practice boundary by visiting their website.

Once you have selected which practice you would like to register with, make contact with them either by calling or visiting their website.

You will be asked to fill out a registration form and once it is completed and returned, NHS England will transfer your medical records to your new practice. They will also write to you to confirm your registration with your chosen practice.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit NHS 111 or call NHS 111 if you cannot get help online.

Providing NHS Services

Holmwood Corner Surgery 134 Malden Road, New Malden, Surrey KT3 6DR
Telephone: 020 8942 0066