Appointments FAQ

Please follow our guidelines within our Appointments page to choose the right service. An appointment may not be necessary.

Face masks are no longer required when attending for appointments, however we do ask that if you have symptoms of possible covid that a mask please be worn.

You can find additional information by visiting the government's website

We are conducting most of our booked appointments in person at the surgery unless a telephone appointment is requested.  eConsult allows us to address some issues easily with a quick telephone call without the need for a booked appointment, but if a face-to-face appointment is needed or requested then this will be arranged for you.

To rearrange your appointment you can call reception or, if we initially offered that appointment by text you can use the response link to notify us and we will contact you to provide an alternative day or time.

Cancelling an appointment is very easy either online or via our reception team (see the cancel appointment section).

You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.

If your treatment will last longer than 14 days, you’ll have to register as a temporary or permanent resident. You can find more information about this on the NHS website.

If you are a resident in the area and need to register with a practice, then it’s best to look at practices where your home falls within its geographical boundaries. You can check a GP practice boundary by visiting their website.

Once you have selected which practice you would like to register with, make contact with them either by calling or visiting their website.

You will be asked to fill out a registration form and once it is completed and returned, NHS England will transfer your medical records to your new practice. They will also write to you to confirm your registration with your chosen practice.

The main symptoms of coronavirus are:

• high temperature – this means you feel hot to touch on your chest or back
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit NHS 111 or call NHS 111 if you cannot get help online.